How AI Can Improve Your Business with Chatbots
What Is AI?
Both business owners and their customers are now used to hearing about “AI” on an almost daily basis. Also known as Artificial Intelligence, it’s the science of making intelligent computer programs and machines—and it’s becoming more and more relevant to many organizations’ critical operations. Every task that an AI device carries out is intended to replace a human activity. Some of the most common functions include speech recognition, problem-solving, moving objects, and acquiring knowledge.
AI is already a major component of many of your daily activities. Ridesharing and map applications use the technology to make traffic predictions, while email is intelligently organized using spam filters and rules for categorization. Facial recognition is a big part of social networking tools like Snapchat, while smart home devices like Alexa, and plagiarism checking tools like Grammarly also use the power of intelligent computers.
In addition to everyday applications, companies of all sizes can now harness the power of intelligent problem solving and learning to help make faster decisions. Today, it’s possible to automate various analytics and business intelligence processes, which help leaders and their teams glean insights about operations and services while saving money.
Some of the most common AI business uses include smart searches, voice to text, and security automation. These are not only essential tools for internal company functions but for adapting to customer needs and improving the customer experience. Global research and advisory firm Gartner predicts that by 2020, customers will manage up to 85% of the business relationship without having to interact with a single human. For this reason alone, it’s important for businesses to adapt and implement self-help services, like chatbots.
What Is a Chatbot?
Chatbots have been around in some form since the 1950s, but they began to be used in modern applications around the year 2000. Put simply, a chatbot is a computer program that carries out conversations with a human user through answers text or chat messages. The most basic form way a chatbot communicates is by a rule-based conversation, such as the automated messages provided by Facebook messenger for business pages. The current boom in AI and machine learning is focused on improving chatbot technology, so it can be used in a more fluid and customized way to provide solutions for customers.
How Can Chatbots Help Your Business?
There are a variety of reasons why chatbots for business are helpful for every type of firm, from the startup to the corporation. These include:
- Efficient, 24/7 customer assistance: Since AI bots are available 24/7, they’re an ideal resource for helpdesks and customer service departments with a smaller staff. Since chatbots are powered by AI, they communicate like a human would, which allows customers to achieve faster and more efficient results than talking to an automated answering line.
- Impeccable customer service: Unlike humans, artificial intelligence chatbots are never bothered by answering the same questions repeatedly. They’re always polite and professional, no matter how many times they receive the same query. Modernized, voice-based AI customer service tools can also understand a client’s tone of voice and empathize with their moods and reactions. This increases the chances a user will feel appreciated and continue to use a product or service.
- No training costs: Training is a one-time event—and bots never forget what they’re taught. This benefit eliminates the costs of creating and updating customer service handbooks and ends the need to re-train human associates.
- Decreased time-to-resolution: When a traditional helpdesk is closed for the weekend or holidays, customers often become impatient about getting a resolution to their problem. Since artificial intelligence chats are always available and have a set of rules for mending issues, there is far less of a gap in time before a challenge is resolved.
Whole Foods, Spotify, and Lyft are just a few of the companies that are using chatbot AI to increase customer engagement and provide a better overall experience for clients. The use of this technology will only increase in the business world as organizations compete against other brands who have harnessed artificial intelligence customer service for solving common client problems.
If you’re interested in creating a mobile application with AI chat technology or implementing a chatbot for your website, iTexico has an entire AI competency center devoted to helping you better reach and serve your customers. Our team of AI chatbot experts will guide you step by step and develop the necessary programs to incorporate chatbot development solutions into nearly any business process. For more information on how AI can help your company reach its goals, visit our website.
iTexico is devoted to providing multidisciplinary software development teams as a service for Mobile, Web, and Cloud. We provide end-to-end design, development, testing, devops, and support services by leveraging an innovative Nearshore+ delivery model. With its headquarters in Austin, TX, and wholly-owned delivery centers in Guadalajara and Aguascalientes, Mexico, iTexico has experienced steady growth every year for the last 7 years serving startup, growth, mid-market, and enterprise technology-driven companies, including Carbon Black, ESRI, Microsoft, Integral Ad Science, HomeAway, and others. For more information, please visit http://www.itexico.com.